Our Promise to You

 

You'll hear us say this a lot: the journey to the results often represents the greatest value.

 

Here's how we approach our journey with you.

#1   We never sell

No one likes to be sold. We believe value should be self-evident. From our first meeting to every subsequent recommendation we make, we will never sell you. We will offer you recommendations, guidance and insights we truly and genuinely believe are right for you.

#2   Your interests come before everything else

Everything we do starts with “what’s best for our clients” – from the services we suggest to the recommendations and guidance we provide. Your betterment lives at the heart of all of our thoughts and actions.

#3   We take it all very personally

We immerse ourselves into your world and realities. We think about your objectives with the same care and urgency you do. From a perspective of empathy, the leadership we offer will be relevant, realistic and appropriate for you.

#4   Becoming your trusted advisor is something we earn

Actions speak louder than words. Results speak louder than actions. We continuously work to earn your respect and appreciation to the point where we become an invaluable, go-to resource for trusted leadership, advice and guidance.

#5   Recommendation that are only for you

We don’t believe in ‘one size fits all’ solutions. Actually, we think it’s duplicitous to conduct a consultancy that way.

#6   We listen first

We listen until we fully understand you. We believe the right guidance for you can only come once we have an intimate understanding of your unique situation. We don't ever use preconceived strategies.

#7   You are always in control

While we are proactive in provide guidance and leadership, we put you in control of everything we do together. You have control over any aspect that is important to you. From pace, priorities to methods.

#8   Teaching you is our priority

Our working style is designed to teach and empower your autonomy. While some vendors hide their methods or tout on the value of the deliverable, we work transparently with you so that the journey towards deliverables creates knowledge and wisdom your team can re-use. While we love working with our clients, we believe you should be able to adopt our insights and run with them. We purposefully build in knowledge transfer so you can develop the level of autonomy you desire.

#9   We do what we say

We know you have a lot at stake. We appreciate you are putting a lot of trust in our partnership. You can count on the commitments we make.

#10   We do everything to prevent surprises

We think through every possible scenario we can imagine. We use our extensive experience helping other organizations through change. We are proactive in discussing possible challenges and your preferences as we proceed. We are transparent and candid in all our dealings with you.

We do indeed mean for these to set your expectation.  We are a different kind of consultancy.